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best practices

  • The must-read summary of Fred Crawford and Ryan Matthews' book: "The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything".This complete summary of the ideas from Fred Crawford and Ryan Matthews' book "The Myth of Excellence" shows that many businesses fall into the trap of trying to be all things to all people and instead...
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  • The must-read summary of Gary Harpst's book: "Six Disciplines Execution Revolution: Solving the One Business Problem that Makes Solving All Other Problems Easier".This complete summary of the ideas from Gary Harpst's book "Six Disciplines Execution Revolution" shows that the biggest challenge facing your business at the present time is never what you think it is at first glance. Whatever issues...
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  • The must-read summary of Jody Gittell's book: "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance".This complete summary of the ideas from Jody Gittell's book "The Southwest Airlines Way" tells the standout success story of the US airline industry. In her book, the author describes the accomplishments of Southwest Airlines and explains how most attempts to...
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  • The must-read summary of Michael Corbett's book: "The Outsourcing Revolution: Why It Makes Sense and How to Do It Right".This complete summary of the ideas from Michael Corbett's book "The Outsourcing Revolution" deals with a highly controversial topic. Outsourcing tends to get blamed whenever jobs move from one country to another. However, outsourcing is currently a $6 trillion global industry,...
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  • The must-read summary of Michael Gerber's book: "The E-Myth Manager: Why Management Doesn't Work - And What to Do about It".This complete summary of the ideas from Michael Gerber's book "The E-Myth Manager" explains the concept of the entrepreneurial myth, which states that because someone knows how to do the technical work of a business, they also tend to assume...
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  • The must-read summary of Mikel Harry and Richard Schroeder's book: "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations".This complete summary of the ideas from Mikel Harry and Richard Schroeder's book "Six Sigma" presents the simple Six Sigma philosophy that can have powerful ramifications. Companies should focus on improving quality and aiming for perfection in the products it...
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  • The must-read summary of Peter F. Drucker's book: "Management Challenges for the 21st Century: The Central Management Issues of Tomorrow".This complete summary of the ideas from Peter F. Drucker's book "Management Challenges for the 21st Century" shows how, in the last few years, the world has undergone massive social, economic and demographic change. Nowadays, executives must learn to react differently...
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  • The must-read summary of Roy Spence and Haley Rushing's book: "It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose". This complete summary of the ideas from Roy Spence and Haley Rushing's book "It's Not What You Sell, It's What You Stand For" shows that high-performing companies are not always the ones...
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  • The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience".This complete summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn’t a department within a company – it’s everything the company does. If you can amaze your customers, they will become addicted...
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  • The must-read summary of Terry Bacon and David Pugh's book: "Winning Behavior: What the Smartest, Most Successful Companies Do Differently".This complete summary of the ideas from Terry Bacon and David Pugh's book "Winning Behavior" shows that winning companies treat their customers better than anyone else. In this way, they earn what can be termed as “behavioural differentiation”. In their book,...
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  • The must-read summary of Thomas J. Neff and James M. Citrin's book: "Lessons from the Top: The Search for America's Best Business Leaders".This complete summary of the ideas from Thomas J. Neff and James M. Citrin's book "Lessons from the Top" shows that there is no one single characteristic or business practice that is common to all great leaders. Instead,...
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  • The must-read summary of William C. Taylor's book: "Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself".This complete summary of the ideas from William C. Taylor's book "Practically Radical" shows that today's markets are distinguished by disruption, hyper-competition and constant ongoing change. With that in mind, there’s little point trying to be marginally better...
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  • The must-read summary of William Joyce, Nitrin Nohria and Bruce Roberson's book: "What Really Works: The 4+2 Formula for Sustained Business Success".This complete summary of the ideas from William Joyce, Nitrin Nohria and Bruce Roberson's book "What Really Works" asks a fundamental question: "What is the secret to sustained business success?" In their book, the authors reveal the research they...
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